If you have any questions about the shop, your shop order or the return processing of a shop order, you can reach us at:

Tel: (0) 9 721 / 793057 8 - Mon - Fri 08:00 - 20:00

Sat - Sun 10:00 a.m. - 6:00 p.m

You can also reach us by email at:


or via WhatsApp at:

+49 162 739 6306

For every inquiry we ask you to indicate your order number and customer number.

If you have general questions about our products, the company, as a retailer or if you have complaints about orders that were not placed in our shop, you can contact us at:

Email: service@galaby.eu

Phone : +49 (0) 9 721 / 793057 8

In the event of a complaint about a product that you did not buy in our online shop, we need the original invoice or at least one photo* and your address data for the fastest possible processing. You are also welcome to enter your phone number and ask for a call back.

*Please note that the attachment can be a maximum of 4 MB. Otherwise your e-mail cannot be delivered.

If you have any questions about our business conditions or our work:

Email: info@galaby.eu

Phone : +49 (0) 9 721 / 73846-53



Address returns processing for orders from the Galaby Online-Shop:

Galaby. Online Handel

Returns department ONLINESHOP

Luitpoldstrasse 29

D-97421 Schweinfurt

Contact us, we are pleased to help you.

Your online shop, your team

  • Always enter article number / customer number (if available)
  • For a callback : enter your Phone Number with the desired Date/Time , we will get back to you as soon as possible.